Question 1

Do you offer your services to men?

Accepted Answer

My passion lies in holding space for women. If you have a partner seeking TLC, I’d be happy to recommend local practitioners who specialize in bodywork for men.

Question 2

Where do you practice?

Accepted Answer

You can find me at the Lady Bay Treatment Rooms, located within the Lady Bay Resort in Warrnambool. For directions, my address is: Lady Bay Resort, Level 1/2 Pertobe Rd, Warrnambool VIC 3280. If you’re unsure where to go upon arrival, just ask at the front desk—the reception staff will gladly assist you.

Question 3

Where do I park?

Accepted Answer

Enjoy free on-site parking at the front or rear of the Lady Bay Resort. As a visitor, you are warmly welcomed to park within their lot. Before your session, relax in our spacious, calm waiting room and take a moment just for yourself.

Question 4

How do I make an appointment with you?

Accepted Answer

Booking is easy! Simply explore my availability and treatments via my online calendar. You can instantly schedule your session by selecting your preferred treatment. If you’d rather discuss availability first, feel free to email me!

Question 5

How do I know if my booking worked?

Accepted Answer

You’ll always receive a confirmation email once your booking is complete, along with a required deposit to reserve your appointment. If you don’t receive the email, your booking may not have gone through—please try again or reach out by email at holla@janellecrawford.com.au, and I’ll be happy to assist you.

Question 6

What are your practice hours?

Accepted Answer

My practice hours are Tuesday to Friday from 9:30 AM to 4:00 PM, with Saturdays from 10:00 AM to 4:00 PM. I’m closed on Thursdays, Sundays, and Mondays, and the latest appointment I offer is at 4:00 PM.

Question 7

What is your cancellation policy?

Accepted Answer

If you need to cancel, please let me know at least 24 hours in advance so I can offer your spot to someone on my waitlist. Cancellations made with less than 24 hours' notice will incur a fee of half the treatment cost.. If you miss your appointment without prior notice, the full treatment cost will be charged.

Question 8

How do I pay?

Accepted Answer

I accept cash, EFT, or direct deposit. For cash payments, you can settle on the day of your treatment. If you prefer direct deposit, please request my account details ahead of time, and send me the receipt number afterward. A small surcharge of 1.6% applies for EFT payments. All treatments must be paid upfront for a smooth experience.

Question 9

Does your facility have disability access and parking?

Accepted Answer

Yes! Disabled parking is conveniently located at the rear of the resort, with easy access to the elevator for a smooth and comfortable arrival.

Question 10

Do you provide pregnancy massages?

Accepted Answer

I currently offer prenatal massage only to clients within my established clientele. This decision prioritizes your well-being and ensures I provide the best care possible. For new clients, I can recommend local trained pregnancy massage therapists.

Question 11

What are the terms and conditions for your gift vouchers?

Accepted Answer

Gift vouchers have no expiry date.
They cannot be redeemed for cash.
All vouchers are issued as a value amount, not a specific service or package, and are subject to price changes. If the price of a service increases, the recipient may need to pay the difference upon redemption.
Gift vouchers are void if the appointment is booked but not attended.
Prices are subject to change without notice.

Do you offer your services to men?

Where do you practice?

Where do I park?

How do I make an appointment with you?

How do I know if my booking worked?

What are your practice hours?

What is your cancellation policy?

How do I pay?

Does your facility have disability access and parking?

Do you provide pregnancy massages?

What are the terms and conditions for your gift vouchers?

I’d like an additional massage this month; what will I pay?

What is your appointment cancellation policy for members?

What happens to unused credits?

How does the automatic renewal work?

Do you have any contracts or added fees?

Can I pause my membership?