Question 1

I’d like an additional massage this month; what will I pay?

Accepted Answer

You will pay your chosen tier price for any additional massage booked. This way, you can enjoy the self-care you deserve!

Question 2

What is your appointment cancellation policy for members?

Accepted Answer

If you need to cancel an appointment, please let me know at least 24 hours in advance. This allows me to reschedule and offer your time slot to someone else who may be waiting. For cancellations made with less than 24 hours' notice, a late cancellation fee will apply, deducting half of your massage credit. If you miss your appointment without prior notification, the full treatment cost will be deducted from your membership credits.

Question 3

What happens to unused credits?

Accepted Answer

Unused credits roll over for 12 months before expiring. If you miss a month, you can catch up at a time that works for both you and Janelle. What’s even better? You can share any unused credits with friends or family to help them on their wellness journey too!

Question 4

How does the automatic renewal work?

Accepted Answer

Your membership will automatically renew on the 1st of each month using your preferred payment method on file unless you provide written notice to cancel or pause your membership.

Question 5

Do you have any contracts or added fees?

Accepted Answer

No, there are no contracts or hidden fees. You can join or cancel whenever you need. Please note that memberships are limited to one join per calendar year. For example, if you start in January for 3 months and then cancel, you won’t be able to rejoin until the following January.

Question 6

Can I pause my membership?

Accepted Answer

Yes, you can pause your membership. Just send me a quick email at holla@janellecrawford.com.au, and I’ll take care of that for you.